Quality Management
Quality Policy:
"Delighting our customers beyond expectation through continuous improvement with innovative quality products and services that perform reliably over time".
Click here to download the Amkor Quality Policy signed by John Boruch, Bruce Freyman and Johhny Thomas.
Ten Guiding Quality Principles:
1.) The customer is the judge of our Quality. His or her opinion of our products and services is paramount.
The Customer defines our Quality.
2.) Our Quality goal is to be defect free and provide industry leading reliability.
Zero Defects is the Goal!
3.) Not only do our Customer assess the quality of our products, but also the quality of our services. Deliveries must be on time.
Quality includes service Quality not just product Quality.
4.) Inquires, offers, samples and complaints must all be dealt promptly and thoroughly through ownership. It is imperative that agreed and committed deadlines be met.
Must meet our commitments, no exception.
5.) Each and every employee in the company contributes to achieve our quality goal through continuous effort and training.
Every employee plays a role in Continuous Improvement.
6.) All work must be without defects from the very beginning. The standard of quality can be attained by completing standardized process, which assures not only improvement in the quality level, but also effects cost optimization.
Do it right the 1st time all the time (No Rework).
7.) The quality of our products is also dependant upon the quality of sourced parts. We demand the highest quality from our suppliers, and assist them in defining and meeting to our mutual quality goals.
Supplier Quality management is important towards meeting our Quality goals.
8.) Prevention by eliminating the cause of a defect is more important than to diminish the defect itself, as defect elimination is effected by preventive methods rather than curative measures. A variety of test methods are employed and strictly applied to detect and prevent potential defects.
Focus on prevention rather than detection.
9.) Ensuring achievement of our quality goals is an important management duty. When appraising the performance of our employees, particular emphasis is placed on the quality of their work.
Quality should be a key metric of each employee performance appraisal.
10.) Our quality directives are compulsory to everyone in the corporation. Additional specified Customer requirements and expressed or implied expectations will also be our requirements.
Compliance to Customer Expectations (not just specifications) is a must.
Key Quality Elements:
"Defect prevention rather than detection." Our TQM (Total Quality Management) program which traces its roots back to our TSPC (Total Statistical Process Control) program in the mid '80s provides the cornerstone for our continuous improvement and elimination of defects. Some key TQM elements include:
"Voice of the Customer" and "Voice of the Process" Program (VOC / VOP)
Benchmarking
Best Known Method (BKM)
Advance Product Quality Planning (APQP)
6-Sigma and "Target Value" Program
Total Productive Maintenance (TPM)
Total Control Methodology (TCM)
AWW Quality Improvement System (QIS)
AWW Quality Operating System (QOS)
Our Commitment:
By embracing the principles and concepts of a "Total Quality Management" culture, Amkor Technology recognizes the need to extend the quest for quality beyond manufacturing. Quality awareness must be inherent in all aspects of our business through new product development, manufacturing, administration, sales and customer service. This understanding also extends beyond the conventional to include our 1st and 2nd tier suppliers where our "Supplier Partnership Program" ensures the availability of quality and cost-effective material and parts. Amkor has been ranked as #1 in supplier quality by many of our customers and is the industry leader in reliability modeling, testing and standardization.
Product / Process Change Notification:
To request a PCN, please contact your Account Manager or Customer Service Manager. You may also request it from the Request Additional Information Form.
Specs / Specifications:
To request a specification, please contact your Account Manager or Customer Service Manager. You may also request it from the Request Additional Information Form.
Amkor Quality Survey:
In order to improve our performance we ask that you take a moment to complete this online survey form. WIth this information we can greatly improve our service to you our valued customer.
Our Systems:
The AWW (Amkor World Wide) QOS (Quality Operating System) is used in conjunction with SOP (Standard Operating Procedures) and specifications to provide comprehensive operating guidelines. These have been modeled to industry and internationally accepted standards, with our management and systems and all manufacturing sites worldwide are working towards, or have received certification to QS-9000, ISO-9001, ISO-9002, ISO-14001, ISO-14000, SAC Level 1, IECQ, and DSCC & DESC (Defense Electronics Supply Center) MIL-STD-38535 QML, Level Q (Plastics) and Level S (Hermetics).
Factory Certifications:
Research & Development
· R&D process and technology development
R&D is focused not only on developing new or improved product technologies, but is also involved in the enhancement of new processes, researching new ways of assembling and packaging products, investigating the use of new materials and carrying out technology modelling and simulation. A wide spectrum of fascinating activities to keep the company at the leading edge.
Design, Test development, & CAD
· CAD & library
· Product design and test development
Design involves specifying the product according to the need expressed by the market and converting that spec into a new integrated circuit. Today, circuits are so complex that their design can only be carried out successfully, and in a timely fashion, by a design team utilizing the latest CAD tools. And then they have to be thoroughly tested. Creativity, experience, and competency in using and developing software design and test technologies are essential when creating advanced integrated circuits.
Engineering
· Process and fab engineering
· Product and test engineering
In all aspects of manufacturing (production of silicon wafers or packages), integrated circuit technology is evolving very rapidly. The engineering people – be they product or process engineers – are situated between the R&D teams, who establish new technologies or processes, and the manufacturing units. They have the crucial role of maintaining the technical ability of the company to produce high-performance, competitive circuits.
Manufacturing
· Production and maintenance
· Quality
Given the huge investments involved, the equipment for producing integrated circuits is operational day and night. The production teams, both for component manufacture and assembly, monitor the processes and insure uninterrupted operation by guaranteeing the stability and operational availability of the equipment. In addition, quality assurance personnel are there to verify that the products meet the highest quality standards. They do this by applying tools and expertise based on failure and reliability studies.
Planning, Logistics, and Services
· Planning and logistics
· Purchasing
· Site services
A number of people fulfil key functions in support of the manufacturing operations. Their tasks include planning and scheduling production, logistics management, equipment and materials purchasing, site services such as building maintenance, safety and security, and environment management. Even if some of these talks do not always have a direct impact on the production process, nevertheless their actions are necessary for the success of the company.
Marketing, Applications, and Sales
· Applications
· Marketing
· Sales
These professions provide the link between the market and the activities of product design and manufacturing. The role of the sales force and customer services is to insure the in-flow of orders and the satisfaction of customer requests. But it is also necessary to make the market aware of current products, provide for new ones based on customer feedback. This is where the Marketing function comes in. The Application specialists work together with customers to define and deliver tailored solutions. They all contribute directly to the company's competitiveness and revenue growth.
Support and Staff
· Finance, control, and audit
· Human resources
· Information technologies
· Staff functions
They are often in the background, but their contribution is essential to keep the company ticking over smoothly. Support and staff functions include Finance, Control, and Audit, Human Resources, Information Technology specialists, as well as activities such as Intellectual Property management, Communications, External Relations, Market Intelligence, Legal, etc.
Product palette
With core competencies in power, mixed–signal, and non–volatile technologies, the STMicroelectronics product divisions provide a broad range of semiconductor products for a variety of application areas:
Telecommunications High–performance RF, digital and mixed signal baseband integrated circuits; ADSL and VDSL chipsets; radio frequency amplifiers; application–specific discretes.
Computers System–on–Chip technology (an ST specialty); dedicated devices for computer monitors; application specific memories; smart power and non–volatile memory; microcontrollers with embedded Flash memory.
Automotive Special automotive integrated circuits for electronic fuel injection, ignition and engine control, airbags, ABS, keyless locks, engine management, sound systems, etc...
Consumer Chips for the whole spectrum of consumer applications – set–top boxes, DVD, digital TV, HDTV, digital cameras.
Smartcards Smartcard microcontrollers for electronic purses bank cards, pay–TV and GSM systems, including dual–mode (contact/contactless).
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STMicroelectronics - Confidentiality